Terms and conditions

Terms and Conditions
1. Legal Status
1.1 License Number

CleanWins operates under license number ALSI-192407051-FI3, issued by the Anjouan Offshore Financial Authority. The license is currently valid until 28 July 2026, subject to renewal. It is the user's responsibility to verify the license status with the regulator before engaging with the platform.

1.2 Issuing Authority

The operator's license is issued by the Anjouan Offshore Financial Authority, which also acts as the gaming regulator for CleanWins.

1.3 Jurisdiction

CleanWins is regulated under the jurisdiction of Anjouan, Comoros. It is important to note that this regulation does not equate to a gambling license recognized by Great Britain.

1.4 Allowed to Operate in United Kingdom

CleanWins is not registered with the UK Gambling Commission. The site is not permitted to operate in the United Kingdom, and residents are advised against registration, depositing, or utilizing any means to bypass geographical restrictions.

2. Registration and Login Process
2.1 Step-by-Step Process

Users may register by selecting “Register,” entering their email, password, chosen currency, phone number, and personal details including name, date of birth, and address. An email verification link must be confirmed prior to login. Google sign-up/login may be available but should be verified.

2.2 Is KYC/ID Verification Required

Yes, Know Your Customer (KYC) verification is mandatory prior to any withdrawal. Users may be required to provide identification and payment verification documents, in addition to any further checks deemed necessary by the operator.

2.3 Time to Activate Account

Email activation is required for account activation. There is no publicly available maximum timeframe for account activation or KYC completion.

2.4 Terms of Registrations

Users must be at least 18 years old. Only one account is allowed per individual. The United Kingdom is recognized as a restricted territory.

3. Games and Software Providers
3.1 Top Games

Reported games include titles such as Big Bass Bonanza, Book of Dead, Starburst, Legacy of Dead, Sugar Rush Super Scatter, Las Vegas Roulette, Blackjack Prestige, Aladdin Baccarat, Speed Crash, and Mine Field.

3.2 Software Providers

CleanWins offers games from providers including but not limited to NetEnt, Play’n GO, Quickspin, ELK Studios, Wazdan, Relax Gaming, Novomatic, Habanero, Evoplay, SmartSoft, LuckyStreak, and Hacksaw Gaming.

3.3 Provider Licensing

Users are advised to verify the licensing status of each game provider, especially in jurisdictions requiring specific regulatory approval, as CleanWins does not carry UKGC licensing.

3.4 Total Game Count

Sources report varying total game counts, with estimates ranging from over 3,000 games provided by numerous suppliers to counts that are not officially published.

3.5 Game Categories

Reported categories of games include slots, jackpot slots, Megaways, table games, live casino options, roulette, blackjack, baccarat, poker, bingo, keno, scratch cards, and crash/instant games.

3.6 Provably Fair

No verified provably fair verification tool or system appears to be offered by CleanWins. Non-live games are stated to use random number generation (RNG).

4. Bonuses and Promotions
4.1 Welcome Bonus (Amount, % Match, Free Spins)

The reported welcome offer includes a 200% match bonus up to £2,000 along with 200 free spins on Big Bass Bonanza. Users must deposit a minimum of £20 to qualify, and the code WELCOME2000 should be used.

4.2 Welcome Offers Specific to United Kingdom

No welcome offers have been confirmed as valid for residents of the United Kingdom, despite GBP being advertised on affiliate pages.

4.3 Process of Activation for Welcome Bonus

To activate the welcome bonus, a first deposit of at least £20 is necessary, along with the use of the promotional code WELCOME2000. Users should confirm bonus details directly in the live cashier to ensure accuracy.

4.4 Wagering Requirements

Welcome bonuses are subject to a wagering requirement of 40 times the deposit plus bonus amount, with 40 times applicable to free spin winnings. Slots typically contribute 100% toward wagering, while RNG roulette contributes 10%.

4.5 Time Limits

The welcome bonus is reported to expire within 7 to 10 days, and the 200 free spins must be utilized within 7 days, with each spin valued at £0.10.

4.6 Recurring Promotions

Reported recurring promotions include a 50% weekly reload bonus up to £250, 10% weekly cashback on slots, and a referral program for friends.

4.7 Cashback Offers

Weekly cashback on slot losses is reportedly available at a rate of 10%, with a cap of £1,000 and no wagering required.

4.8 Reload Bonuses

Weekly reload bonuses are reported as 50% up to £250, with a minimum deposit requirement of £10 and specific wagering terms.

4.9 Free Spins Bonuses

The welcome package allegedly features 200 spins valued at £0.10 each. Referral bonuses reportedly offer 10 spins to the invited player.

4.10 General Bonus Terms and Conditions

The maximum conversion of bonus funds is reported to be 10 times the bonus amount. Users are advised to refer to live terms for the definitive rules applying to bonuses.

5. VIP and/or Loyalty Program
5.1 VIP Tiers and Rewards

CleanWins reportedly offers five VIP tiers with benefits such as expedited withdrawals, exclusive offers, and personalized support.

5.2 How to Qualify

Qualification for VIP status is generally based on deposit and wagering activity. Some conflicting reports indicate the program may be invitation-only.

5.3 Loyalty Program Description

The loyalty program purportedly offers specialized bonuses with lower wagering requirements and increased withdrawal limits for qualifying members.

5.4 Loyalty Program Rules

Detailed criteria for tier thresholds, points conversion rates, and cashback mechanics were not publicly available.

6. Payment Methods and Banking Terms
6.1 Deposit Methods (Min/Max, Processing Times, Fees)

Accepted deposit methods include Visa, Mastercard, instant bank transfer, and selected cryptocurrencies. Deposit limits may vary and should be confirmed within the live cashier.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

Withdrawal methods include Faster Payments and select cryptocurrencies. The minimum withdrawal is reported as £20, with maximum weekly and monthly limits specified.

6.3 Currency, Crypto and UK Availability

While GBP is reported as a supported currency, the service may be geo-blocked for users from the UK.

7. Key Terms and Conditions
7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

Wagering terms for welcome bonuses and reload bonuses are distinctly outlined. Specific contributions vary by game type.

7.2 Deposit Limits

Users are subject to per-transaction limits which can differ based on payment method and jurisdiction.

7.3 Withdrawal Limits

Withdrawal limits are defined, with a minimum withdrawal amount and caps on weekly and monthly payouts.

7.4 Account Restrictions

Certain restrictions apply to UK residents, VPN usage, multiple accounts, and any activities deemed as abuse of bonuses or low-risk betting strategies.

8. Mobile and Technical Features
8.1 App Availability (iOS/Android)

No official native application for iOS or Android is currently offered. Users can access the platform through a web browser designed for mobile devices.

8.2 Mobile Browser Optimization

The platform is reportedly optimized for mobile browsing, mirroring desktop navigation to streamline user experience.

8.3 User Experience and Speed on Mobile

The mobile interface has been described as user-friendly and efficient, with expected variations related to connection quality.

8.4 Process of Registration on Mobile

Registration procedures on mobile are claimed to be identical to desktop, though access is restricted for UK residents.

9. Security and Fair Play
9.1 SSL & Encryption Standards

CleanWins reportedly employs 128-bit SSL/TLS encryption protocols to ensure user data security.

9.2 RNG & Game Fairness

Non-live games utilize random number generation mechanisms. No independent certification for game fairness specific to CleanWins is cited.

9.3 Customer Support (Channels, Response Time)

Customer support is accessible via 24/7 live chat and email. Interaction quality and response times may vary based on reported user experiences.

9.4 Support Availability (Hours, Languages)

While support is available in English 24/7, additional language availability is not verifiable.

10. Responsible Gambling Features
10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Responsible gambling tools may be available, such as limits and self-exclusion; however, the specifics must be verified on the CleanWins site directly.

10.2 Links to Support Organizations

Links to UK support organizations are not available on the CleanWins platform, and potential UK users should exercise caution.

11. Advantages and Disadvantages

11.1 Pros

Strengths of CleanWins for eligible users may include a broad game selection, varied banking options, and mobile compatibility.

11.2 Cons

Notable disadvantages for UK users include the lack of UKGC registration, geographical restrictions, and a lack of verified fair play certifications.

12. General Casino Information

12.1 Year Founded

The exact founding year of CleanWins remains uncertain, with sources reporting various years from 2024 to 2026.

12.2 Operator/Parent Company

Onimim Ltd is reported as the operator linked with CleanWins and its associated license.

12.3 Supported Languages

Currently confirmed supported language is English, with further details unavailable.

12.4 Accepted Countries

Users are advised to verify their jurisdiction’s eligibility upon registration, as restrictions may apply.

12.5 Restricted Countries

Restrictions apply to numerous jurisdictions, including the United Kingdom, and users should refer to the most current list in the operational terms.

12.6 Short Brand Description

CleanWins is an offshore online casino that offers a selection of games and banking options, but it is not legally able to operate within the UK.